Dear Valued Partners,
With the reality of communities around the world shaken by the outbreak of COVID-19, we at Megamaster believe the simple act of grilling can keep us connected. That’s why it’s absolutely critical that we work harder and smarter than ever to support you – our retail partners.
As of March 20th, our corporate office in Chino, CA has temporarily closed to cooperate with Gov. Gavin Newsom’s state-wide order to shelter in place. But rest assured, our team will be working remotely in order to continue meeting your needs and delivering products during these unusual and unforeseen circumstances.
Any offices or facilities that should remain open now or re-open in the near future will strictly adhere to CDC guidelines, which includes ramped up cleaning efforts, daily temperature screenings, and more. We’ll keep you updated on any future changes based on internal, state, or federal mandates as they occur.
Please know that we’re here for you through all of this – and that includes the top-notch support you’ve come to expect. Our call center is running at full capacity, without interruption. So please, reach out to us with any questions at 855-634-2627 during regular business hours, or email us anytime at firstname.lastname@example.org. Our fulfillment hours for US trade partners will remain the same on Monday to Friday, from 8:30am - 5:30pm Pacific Time.
From our family to yours,
The Megamaster Family