If you are returning your order in new, unused condition, contact us within 30 days from receipt. All returns are subject to 15% restocking fee. Refund will be processed when the item is received in good condition (unused) and issued to the original form of payment (check, credit card, etc). Shipping charges are not refundable. If you have a return and exchange due to shipping error, defect, or damage, contact us within 30 days from receipt for a no-charge pickup.
A copy of the invoice / packing slip, along with RGA number, must accompany all returns (Refer to Return Instructions section). A replacement item will be shipped to you once the returned item has been received. Please retain the packing list as a receipt; and also as documentation for potential returns. Any item returned MUST include the original packing list.
- Contact us via email at WeCare@nexgrill.com to request Return Goods Authorization (RGA) number
- Include original packing slip, tape box securely
- Clearly print RGA number on outside of the box
- Send to ”Nexgrill Industries Inc., 14050 Laurelwood Pl., Chino, CA 91710